Review
Values
From time to time an organisation should be checking on its values. I can run a review on the extent to which the organisation's claimed values are actually present in the organisation's work. This includes a review of all relevant documentation in the organisation, plus confidential interviews with a selection of the organisation's stakeholders. From this I produce a report that tells you where the organisation is, and some proposed projects or actions that can help the organisation strengthen. I charge a daily rate, as the work volume varies depending on the size of the organisation, the volume of documentation, and the sample size of stakeholders to be interviewed. An indicative number of days is agreed upfront, so you have control over costs.
Services
To bring a deeper insight to the character of your services, I run a social audit of the services you select. This includes reviewing all available documentation for that service, observing what takes place during service delivery, and meeting with a selection of stakeholders. From this I produce a report that tells you how the services are travelling, and some proposed projects or actions that can help stregthen those services and their impact. I charge a daily rate, as the work volume varies depending on the size of the service(s), the volume of documentation, and the sample size of stakeholders to be interviewed. It also depends on whether you wish me to include additional review team members with lived experience relevant to the type of services you provide. I meet with you to scope and cost the work upfront, so you have control over costs.
Critical incidents and complaints
Even the best organisations can have critical incidents or attract complaints. At these times it is important to fully understand the issue, and to set in place remediating actions that help resolve the issue and reduce the risk of it happening again. Emotions can be heightened in the organisation at such times, and it can help to have an external independent perspective on what happened and what can be done to put things right. I can undertake a review of the incident or complaint, and produce a report that sets out the available evidence and offers some remediating steps. I bring to this work a deep knowledge of organisations and organisational culture, and I am sensitive to the risks that complaints or incidents bring to the organisation. This includes risks to the victim/complainant and risks to the organisation's staff and governors and other external stakeholders. Depending on what the organisation seeks, I can write a confidential internal report or a public-facing report. I meet with you to scope and cost the work upfront, so you have control over costs.