About Robbi

With a postgraduate background in organisational psychology, I've had over 27 years' experience in CEO level roles, as well as over14 years' experience as a governor on boards.

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My work, in Australia, New Zealand and the UK, has mainly focused on health and community services, including community development, health service reform, policy. In addition, I have delivered work to other industries, including local government, finance, insurance, IT, and regulatory.   

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I have worked at all levels of organisational life, from frontline to CEO/board, and have worked on many organisational issues, including values, outcomes, strategy, systems, structure, and people.

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In the 20 years working with the Julia Farr group, my main achievements included:

• strengthened values-based ties between three separate NGOs: Julia Farr Association (t/a JFA Purple Orange), Julia Farr Housing Association (t/a inhousing and Stretchy Tech) and Julia Farr MS McLeod Benevolent Fund (t/a The JFM Fund)

• strengthened financial performance and balance sheets across all three entities, with a combined balance sheet value of approximately $157m at the last completed financial year I was there, and with 20% surplus on gross revenues

• oversaw an investment portfolio of $60m

• grew a start-up from 1 person to 100 employees, with strong results on organisational culture, and with a net asset value of $20m at 2025

• built a body of policy work on access and inclusion comprising more than 200 publications

• led a series of consultation engagements on inclusion with local, state, territory and federal governments

• led codesign methodologies

• oversaw the development of an extensive framework for peer support networks

• oversaw the development several community enterprises

• hosted 2 peer-led incorporated organisations

• oversaw demonstration projects in inclusive employment and inclusive education

• oversaw cutting-edge practice in accessible housing design and assistive technology

• oversaw a substantial grant-giving program 

• held membership of a number of federal advisory groups

• developed strong positive relationships with a wide range of stakeholders in government, community, and private sectors

• oversaw the strengthening of organisational processes in HR, finance, cybersafety, staff engagement, and housing services  

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Prior senior employment roles have included the following achievements:

• rebuilt organisational culture around personalised supports

• replaced institutionalised campus services with community-based supports

• strengthened profit and loss accounts and balance sheets at a national federated not-for-profit

• led a comprehensive codesigned mental health reform delivering process improvements, stronger outcomes, and reduction in service costs

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As an independent consultant, my previous engagements have included:

• mental health service values and strategy

• mental health service evaluation

• strengthening primary-secondary health care interfaces for more efficent and effective services

• development of new specialist health service including building construction

• governance training for a national not-for-profit agency

• development of values-driven strategy for an IT company

• local government stakeholder consultation on organisational values

• independent review of a service agency's complaints policies, protocols and performance

• process design of service systems for a government regulator

• conflict mediation

• 'fly on the wall' observer in team meetings to provide feedback on culture and effectiveness

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I have written many articles, policy pieces, and submissions, but am most likely best-known as author of the Model of Citizenhood Support.

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